At Stylex Mattress, operated by STYLEX SLEEPING SYSTEMS LLP, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or contact us regarding our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, residential address and other details you provide through enquiry or contact forms.
• Enquiry Information: Product preferences, mattress requirements, size preferences and messages submitted through our website.
• Technical Information: IP address, browser type, device information, operating system and website usage data.
• Communication Information: Information shared with us through email, telephone or other communication channels.

2. How We Use Your Information

We may use your information for the following purposes:

• To respond to your enquiries and requests.
• To provide information about our mattresses and related products.
• To process and manage customer orders where applicable.
• To communicate product details, quotations and service updates.
• To improve our website, products and customer experience.
• To maintain website security and prevent fraudulent activities.
• To comply with applicable legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing experience, understand website traffic and analyse website performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionalities.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share necessary information with:

• Service providers supporting our website operations.
• Delivery and logistics partners when required to fulfil an order.
• Payment service providers, where applicable.
• Legal or government authorities when required by applicable law.

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes and meet applicable legal requirements.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Raise concerns or complaints regarding the use of your information.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies or content of external websites. We recommend reviewing their respective privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable laws. Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

STYLEX SLEEPING SYSTEMS LLP
Door: MP XIII/350, Kadampuzha PO,
VT Colony Road, Pilathara,
Malappuram District, Kerala - 676553, India.

Email: support@stylexmattress.in
Phone: 9446952399
Website: www.stylexmattress.in